Terms + Conditions
Welcome to TMC | The Makers Creative:
Thank you for choosing TMC Furniture, Inc. (“TMC,” “The Makers Creative,” “we,” “us,” or “our”). These Terms and Conditions govern the use of our website and the purchase of our products. By accessing our website or placing an order, you (“customer”, “buyer”) agree to these Terms. Please read the following carefully before ordering our products or using our website.
Ordering & Payments
Quotes are valid for 30 days; orders scheduled for shipment beyond 90 days will reflect prevailing prices at the time of shipment.
Prices are F.O.B. Grand Rapids, Michigan, and include standard packing. Additional charges may apply for freight, taxes, or special packaging. Prices are subject to change without notice.
Order Confirmation does not signify acceptance of your order. We reserve the right to accept, decline or modify orders at any time for any reason.
Payment Terms for E-Commerce Orders require payment-in-full to place an order. Traditional Orders (i.e. non-E-Commerce) require a 50% deposit on all orders (for custom orders this is non-refundable) with final balance due prior to shipping (established accounts can apply for “Net 15 Days” terms). Late payments incur a 2% monthly service charge. Any changes require written approval from TMC.
Credit Approval for customers seeking credit terms requires one bank and three trade references; approval may take up to four weeks.
Sales Tax is calculated based on applicable state and local laws and may vary between order placement and final payment processing.
Credit Card Purchase means you are authorizing us to charge your card for all outstanding amounts related to your order.
Typographical Errors may occur even though TMC strives for accuracy. This website may include technical inaccuracies or typographical mistakes. We reserve the right to make changes to correct errors, inaccuracies or omissions at any time without prior notice. This includes errors in pricing, availability, or product descriptions. If an error is discovered after an order is placed, we reserve the right to cancel or modify the order and will notify you promptly.
Changes & Cancellations
Changes: Written requests for changes after initial approvals but before production incur a $250 administrative fee; changes after the start of production are handled case-by-case.
Cancellations: Orders cancelled prior to production may be refunded minus administrative fees; cancellations after production starts will incur accumulated costs.
Shipping & Delivery
Costs: Shipping & handling rates are determined by location, disclosed upfront and added to the invoice.
Shipping Methods: Smaller items ship via UPS/FedEx/USPS; larger orders ship via LTL carriers with additional handling fees if special arrangements are needed. Items may require assembly. If your building does not have a loading dock, please notify us you need special handling. Packages may arrive on pallets with protective wrapping, these are your responsibility to dispose of. An adult 18 years or older must be present to accept and sign which acknowledges you have received all the items, inspected them and found them in good condition.
Delivery Dates: Lead times are estimates and subject to change; delays are not TMC’s liability. We will do our best to ship your order on time and keep you updated throughout the process. If you cannot accept delivery when your furniture is ready according to the terms of our acknowledgement, then we reserve the right to charge storage and handling fees. Stored orders will be invoiced at start of storage.
Terms: Shipments are F.O.B. Grand Rapids, Michigan; risk transfers to the buyer upon freight carrier receipt. We will provide you with tracking information when your order ships. Customers are responsible for reshipment costs if an incorrect address is provided.
Partial Shipments may occur due to production schedules or inventory availability. Customers must accept and pay for each shipment as it arrives.
Receiving & Inspection: Please inspect your order upon delivery, note damage on the delivery receipt, and take pictures. Report issues to [email protected] within three (3) business days of receipt. Failure to report damages within this time frame may void your claim.
Returns, Exchanges & Claims
Returns & Exchanges: Most TMC products are handcrafted with limited stock inventory and are not eligible for return/exchange unless defective due to materials or workmanship.
Damage Claims: File claims for shipping damage immediately with the carrier if you discover any obvious or subsequently concealed damage. Note damage and concerns on the shipping documents when they arrive; take pictures. Caution: When a clear receipt is obtained by a carrier, then the carrier is no longer responsible for damage or shortages. Notify TMC of your claim within three (3) business days.
Sustainability
Whenever possible, TMC uses materials and processes that have minimal environmental impact. Please visit https://tmcfurniture.com/about/sustainability/ for more information.
Care Instructions
Wood: Clean with damp cloth; avoid direct sunlight.
Powder Coat: Use mild soap solutions.
Chrome: Clean with window cleaner or damp cloth.
Please regularly inspect joints, fasteners and structural elements for wear, tear and loosening. If you discover problems that could compromise the safety of a TMC product, you should immediately remove it from service and notify us.
Limited Warranty
TMC warrants its products to be free from defects in material and workmanship under normal use for ten (10) years from the date they ship from our factory. During the warranty period, TMC will, at its discretion, repair or replace defective products.
This warranty covers defects in workmanship that result in: veneer lifting or peeling, glue joint failure, wood joints pulling apart, lifting of plastic laminate, linoleum, or other surface materials from substrates.
TMC underwrites the original manufacturer’s guarantee against scratching, chipping, and material defects for surface materials but does not cover normal wear and tear or aesthetic changes such as finish mellowing or wood grain variations due to natural aging.
This warranty applies only to products used under conditions for which they are designed. Normal use is defined as single-shift service (eight hours per day, five days per week). Extended use (e.g., multiple shifts or 24-hour facilities) reduces the warranty period to five years.
The following are excluded from coverage:
- Force Majeure: Damage, delays or non-performance resulting from accidents, shipping, alterations, negligence, misuse, abuse, failure to follow care instructions, ordinary wear/tear, or Acts of God.
- Custom/Modified: Products manufactured to customer specifications or using non-standard materials selected by the customer.
- 3rd Party: Textiles and fabrics; these are covered under their respective manufacturer warranties.
To make a claim under this warranty: Report defects immediately to TMC’s Customer Service Department, and obtain written authorization for any returns, repairs, or replacements. Merchandise authorized for return must be removed from service and shipped at the customer’s expense. Installation costs are also the responsibility of the customer.
THIS WARRANTY IS NON-TRANSFERABLE AND DOES NOT COVER INCIDENTAL OR CONSEQUENTIAL DAMAGES. TMC MAKES NO OTHER WARRANTIES – EXPRESSED OR IMPLIED – INCLUDING FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY.
Our relationship with you and your satisfaction with our products are our top priorities. We expect our products to outlast their warranty period and we will continue to assist with maintenance, repair, and replacement as needed—even for items out of warranty.
Product Changes & Variations
Due to natural variation in materials (e.g., wood grain, color, texture) TMC products may differ slightly from samples or images shown on our website. UV light can affect some finishes, causing them to shift over time. TMC also reserves the right to make changes in design and construction or discontinue products without prior notice.
Legal Notices
Warranty Disclaimer: ALL PRODUCTS AND SERVICES PROVIDED BY TMC ARE SOLD “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW: TMC DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TMC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNATIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OUR PRODUCTS OR WEBSITE.
Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, TMC’S LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS OR A REFUND OF THE PURCHASE PRICE PAID BY THE CUSTOMER. UNDER NO CIRCUMSTANCES SHALL TMC BE LIABLE FOR DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR BUSINESS INTERRUPTION.
Indemnification: You agree to indemnify and hold harmless TMC, its oƯicers, directors, employees, agents, licensors, and suppliers from any claims, losses, expenses, damages and costs (including reasonable attorney fees) arising from your violation of these Terms, unauthorized use of our website or products, or any content you submit.
Copyright: All content (e.g. designs, pictures, wording, trademarks, etc.) on our website is copyrighted by TMC Furniture Inc. under US Copyright laws. You may copy and print portions of this site for the sole purpose of placing an order with TMC or purchasing our products. Any other use requires written permission from an oƯicer of TMC.
Prohibited Activities: By accessing or using our website, you agree not to: Engage in fraudulent transactions or use our website for any unlawful purpose; Attempt to hack or disrupt our website’s functionality; Engage in any form of harassment or abusive behavior; Use our trademarks or copyrighted material without our authorization.
Dispute Resolution & Governing Law: Disputes will be resolved through binding arbitration in the State of Michigan under the rules of the American Arbitration Association governed by the Federal Arbitration Act. Claims qualifying for small claims court are exempt from this provision. These Terms are governed by the laws of Michigan without regard to conflict-of-law principles.
Resale Rights: We reserve the right to reject any order placed by any customer for any reason, irrespective of whether orders have been previously accepted from that customer and without incurring any liability to that customer.
Third Party Links: We are not responsible for content or policies on third-party websites linked to or from our site.
Privacy Policy Highlights
We collect personal data (e.g. name, email) to process orders and enhance services but never sell/rent it without consent. For full details on how we collect and protect your data, please review our Privacy Policy on our website.
Digital Accessibility Statement
TMC is committed to making our website accessible to everyone. We strive to comply with WCAG 2.1 guidelines. If you have trouble accessing any part of our e-commerce website, please contact [email protected] for assistance. If you have any trouble accessing any part of our main site, please contact [email protected].
Updates
We reserve the right to update these Terms at any time without prior notice. Changes will be posted on our website and effective immediately upon publication. Using our website or purchasing from us constitutes acceptance of updated Terms and Conditions.
Contact Us for Questions or Assistance:
TMC Furniture | The Makers Creative
119 East Ann Street
Ann Arbor, Michigan 48104
Phone: 734-622-0080
E-commerce Email: [email protected]
Main Site Email: [email protected]