Ordering and Shipping FAQs

Most of TMC’s literature is available for download on our website. You can find information on our website in the resources section or on the specific product pages themselves. If you would like a hard copy, you may request a binder. To request a binder, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 734-622-0080 to speak with our customer service department. If emailing, please include “Binder Request” in the subject line.

Please send your COM fabric, along with your TMC order number and project name to: TMC Furniture, Inc. 4525 Airwest Dr SE, Grand Rapids, MI 49512. Call 734-622-0080 to speak with our customer service department if you have additional questions or concerns.

CLICK HERE to download Finish Sample Request Form. Please fill out this form and return it to your territory manager or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Call 734-622-0080 to speak with our customer service department if you have additional questions or concerns. 

CLICK HERE to download a our Sales Rep List PDF. Please reach out to your area's sales rep (see Rep List). If your area does not have a rep, email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 734-622-0080 for further assistance. If emailing, please include “Sales Rep Request” in the subject line. 

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 734-622-0080 to speak with our customer service department. If emailing, please include “Quote Request” in the subject line with the project name in the body of the message.

TMC Furniture’s freight program has standard percentage rates for shipments within the continental United States. Please refer to the Freight Program PDF by CLICKING HERE.

Please send purchase orders by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by fax to 734-622-0088. If emailing, please include “Purchase Order” in the subject line and make sure to include project name and an invoice contact for the order.

First and fourth quarter average lead times are as follows: standard product, 8 weeks; custom product, 10 weeks. Second and third quarter average lead times are as follows: standard product, 10 weeks; custom product, 12 weeks. Lead times begin once the customer approves TMC Furniture’s approval paperwork. As always, we do our best to meet any rush deadlines.

All of products are made to order and are not eligible for return.  If your product was given the ok for return, there is a 30% restocking charge plus freight.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 734-622-0080 to speak with our customer service department. If emailing, please include “Parts Request” in the subject line.

 

Product FAQs

TMC Furniture offers three glide/caster options: carpet, wood floor and stationary glides/casters. Please specify your glide/caster preference on your purchase order.

TMC Furniture offers suggested child chair and table height combinations in a Size and Age Chart. Please CLICK HERE to download the PDF chart.

Review the following are definitions for modified, custom and semi-custom.

Modified – applies to minor modifications made to standard TMC Furniture products but the product remains recognizable as a TMC Furniture product even with the modifications applied.

Custom – denotes product that does not resemble or follow standard TMC Furniture product design. TMC Furniture is building a product to customer’s specifications.

Semi-Custom – applies to powder coat finishes other than black or white. The term also applies to cut-out designs that are modified versions of our portfolio designs.

To view our standard list of upcharges, refer to our pricelists. If you have additional questions please call 734-622-0080 or email This email address is being protected from spambots. You need JavaScript enabled to view it..